Frankie And Benny's

Last night, my partner and I ordered dinner from a restaurant through Uber Eats around 8pm. Our food arrived at around 9:10pm, but when we opened it, we realized that our order was incorrect. The fries we received were pale, hard, and undercooked, and the cheeseburger we ordered plain was covered in mayo, which I am allergic to. The meal was inedible. Despite the restaurant closing at 9pm, my partner called them immediately to inform them of the mistake. They answered the phone, but hung up after we explained the situation. I tried calling back multiple times with no answer. My partner then went to the restaurant, but the staff refused to help or rectify the situation. This level of customer service is absolutely unacceptable.

We ordered a click and collect meal due to Covid restrictions. Unfortunately, the food was cold and inedible. The burger was disgusting, the chips and garlic bread were stone cold, and the onion rings were soggy and cold. Luckily, my wife ordered a different choice which was also cold, but apparently not as bad as mine. We were extremely disappointed as this was supposed to be a treat for our wedding anniversary and it was not cheap. We will not be ordering from this restaurant again.

We were seated at alternate tables only and the service was quick and friendly. The food was better than our previous experience at F B's in Barnsley. The full rack of ribs was excellent.

We had a great experience at lunch time today. Our mains came in around 10 minutes and desserts the same so we spent just under an hour there which was ideal for our fairly busy day. The food was delicious and very reasonably portioned to the point where we sadly had to leave some to leave room for dessert which was equally as good.Our server Paige was lovely she was very attentive and happy, we will be returning!

Good food, good service, good atmosphere and good value! Also as well a cleaning and masks etc. all the server held the plates with a napkin so their hands never actually touched the places. Not something I have seen in any other restaurant so far.