Whataburger - Kyle

My experience has been disappointing. I've either faced long waits for my food or received the wrong order. I've had two issues so far. I'll return to pick up my free replacement, but after that, I don't think I'll be back to this location.

This Whataburger is just as you’d expect. There were no issues with the service or the food, so I can't deduct any stars. However, I found it a bit strange that everything was almost too perfect. It felt like everything was executed precisely by the book, to the point of being almost clinical or robotic.

We were told to wait by the front for a sweet tea as they just started a batch. After 10 minutes it was past midnight so we just went home. The food we received cold, and tasted stale, and we were missing an order of chicken strips, however they did put theempty box in the bag. So I called 3 times and each time I somehow kept getting ?disconnected?. The person answering the phonewas rude as well. Finally on the 4th try a woman answered. She wasn?t very nice either, did not seem to care about the stale andcold meal that was supposed to be our dinner, or the missing drink. she did offer a refund for the missing meal, but only if wecome to the restaurant. We only ordered 2 items and didn?t make the ordered super complicated. I know it was busy, so we didn?tmind waiting 30 minutes in line, but to have rude service and miss and entire meal and then not even to be refunded unless yougo back to the store is absolutely ridiculous. I guess customer service is extinct.

I've lived in Texas my entire life, so I've visited many different Whataburger locations. I can honestly say that this one is the slowest I've ever been to. Whataburger is typically slow, but this particular location stands out as being especially inefficient. While they do get your order right and the staff is friendly, it shouldn't take 30 minutes to get your food every time you order here.

If you go, park and order inside. Great service and accurate orders. If you MUST use the drive thu, use the left lane. We got stuck right, and 3 cars that pulled in after us got ther food and left before we found out our order was wrong (after correctingthe guy who entered it twice). Left without paying and went elsewhere.