Pizza Hut - Laredo

Usually, whenever I go to this particular location, I get great service receive what I order. However, this past Tuesday, I went ordered the usual pizza I get requested extra toppings paid for them. When I got home, the pizza was NOT what I Usually get, scant toppings, a bit undercooked, unacceptable.

The crust on the bottom was soft and squishy. I've ordered this type of pizza maybe 20 times with extra cheese and multiple toppings and specifically asked it to be well done, according to them it was put in another 8 minutes. They took no responsibility and it was my fault apparently. Even with minimal toppings I've noticed the bottom crust being a nice darker brown and having some crunch to it without having to order the thin crust, this was just poorly done and they were completely useless on the phone unable to take any responsibility for it. I think the photos speak for themselves. Clearly this was not put in an extra 8 minutes or properly cooked especially on the bottom crust. If I had not asked for it to be well done this would still be under done. I am seriously angry about this as you see it went in the garbage after i barely finished one slice and that was a 40 USD dollar pizza.

Pizza was cooked well and tasty the wings look good. The online tracker is dumb though, since it said it was out for delivery almost 25 minutes before it got the point 2 miles to my hotel. They left out my garlic sauce that I paid a dollar for, so 4 stars. Had to fix my review to 5 stars. I know it's dumb to get mad about a little tub of sauce like Garlic but it turns out it was in the bottom of the plastic bag that only had the 2 liter in it and underneath the bottle, so it was like impossible to find. So they did NOT forget my sauce. Sorry guys!

Michelle gives us the best service at San Bernardo location. She made our pizza and wings exactly how we asked for it. She is highly recommended. Ask for her. Now this looks like a commercial ad pizza but this was our pizza. Ofc every topping is extra, this is not in their menu but I love that when we told her what we wanted she did not tell us that it was going to be extra because that is common sense. Every extra topping has a cost and we don't mind paying extra to get exactly what we ask for. The time and work put into this and making it an unforgettable experience for us with her great attitude and great customer service does not have a price for us. Thank You Michelle and hope to come across more employees like yourself.

Victor our server was awesome. He brought our food quickly and the pizza was hot and delicious. My grandson had the spaghetti it also looked very delicious. I had a personal pan pizza At first my pizza looked like it was left too long in the oven because it was a little overdone. He apologized and they redid my personal pizza He also said that it was taken off my bill for the inconvenience. I've always preferred this Pizza Hut I've been eating here for years They are definitely worth come back over and over again I highly recommend this location