Giraffe Trinity Centre Leeds

I visited your restaurant today and was met with unwelcoming staff. I made a mistake with my order (my fault) and when I inquired about it, I was rudely informed that it was correct. After the waitress left, I overheard her making disrespectful comments about me near the cash register. I have never felt so insulted, embarrassed, and belittled in a restaurant before. I couldn't wait to leave. I will never be returning under any circumstances. Despite the rude service and insults, I was still forced to pay a service charge that the staff would not remove, even after I requested it. The woman in the pink sweater, who appeared to be a manager, was the one making the disrespectful comments. As for the food, it seemed undercooked and I did not feel comfortable asking the waitress to have it fixed, as I did not want to endure further humiliation.

This restaurant is very disappointing. The bathrooms were filthy and could use a good scrub with bleach. The overall appearance of the place is run down and in need of a renovation. The service was decent, but that's the only positive thing I can say. Two small beef tacos and a few chips were not satisfying, especially for the price of £40 for two people. In contrast, we went to a lovely country pub and had two roast dinners with desserts and drinks for just £50. We also visited Gino's restaurant, which had a much nicer atmosphere, where we shared a delicious pizza for only £15. It's best to avoid Giraffe altogether.

2 stars for the service . None for the food. I was starving so I ate it but wow. Probably the worst fish and chips ever . Frozen fish, I’d say briefly dipped in luke warm oil resulting in Soggy batter . Curry sauce like I have never seen before in my life , I suspect it was a powder that is mixed with water and that what it was , brown water . The quality of food is appalling, there cannot possibly my be a chef in that kitchen. Highly likely there’s a microwave though. And to be charged £15 for it was shocking . Will never go back and would not recommend at all. The latte was alright .

This restaurant is beautiful! The customer service is amazing, all staff were lovely. We especially enjoyed being able to watch the two chefs (who seemed to be working really hard) and the food was outstanding!! We had the chorizo mac and cheese, BBQ chicken wings. Then the classic burger and katsu curry with noodles. All absolutely gorgeous!! Thank you

Such disappointing customer service. Rude staff. Misinformed about skimmed milk (told they had it by one staff member but assured rather rudely by the person who delivered my latte that they don’t have it) So called tostado actually appeared to be a burrito Asked for box to put leftovers in and the response was “shouldn’t think so we do t have many boxes left over. She stumped off and found a box. Seriously… have a word with your staff about customer service. Smiles are always welcome! And a bit more of a “can do” attitude wouldn’t go amiss. People tell me they think that American staff are “fake” because they are positive, smiley, friendly and warm, but I would rather at least leave feeling vaguely cared about. We did not feel that here.