Portofino Italian Pizzeria - Levittown

We received an ice cold pizza, a burnt chicken roll, and a burnt order of grilled chicken. We order from them at least weekly but will never spend another dime in this establishment. When we called to kindly ask what could be done as the food was inedible we were told “that’s not logical” after telling him that the pizza was very cold. Then we’re told to “go yourself”. ps having to write “ ” because this site doesn’t allow profanity. We returned the food ourselves to the restaurant after being told to go ourself and were denied a refund or replacement. I’ve worked in customer service my entire life and had some negative customer service experience but this one takes the cake. They will never again get a dime from us and i will be reviewing them on every single forum i can find. Your customers are the reason you have a job. We should be treated with kindness and respect especially when we are giving you kindness and respect. Spend money in businesses who appreciate you spending your hard earned money to keep their doors open… not ones who tell you to GO EFF YOURSELF!

As soon as we walked in, we looked at all the different pizzas. The manager Wally, immediately said you have to sit in the front to eat pizza. We wanted to eat in the dining room. We weren't sure what were going to eat. We said a pie. We were again told quite rudely no. Even a pie you have to sit in the front. Wally was dismissive and rude. We did eat in the dining area but we took the food in our selves. It was empty. We were regular customers, no more. However the pizza was great. ? the way we we're talked to and treated.

We went there for dinner. Wanted a salad, pizza and wine. The older staff were very rude. Told us no wait service for pizza. We had to order at the counter. The pizza was good but the older staff were very nasty. Think twice before going there if you only want to order a pizza at the table.

BEWARE THIS PLACE WILL TRY TO SCAM YOU Watch out especially if you order this place from uber eats. They will randomly add a $5 charge saying that you added a new item. This is a well know scam that restaurants will pull. There is nothing you can do to dispute the charge. DO NOT ORDER

3 out of 4 meals were good, very empty( just us and another table)on a Thursday night... why? The penne ala vodka w/grilled chicken was not edible, left behind yet server did not remove from check, that was odd. No apologies, just stated it was a very popular dish! They have been in business for as long as I could remember, which has to mean something. Give it a chance, hopefully you will be treated better.