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Visszajelzés
Írjon visszajelzéstWonderful!clean store with alot of great deli food. Love shopping the variety of groceries that they offer and great coupons!
This is probably my favorite grocery store that I've ever been to!!! They have a huge variety of literally everything. Although, they are slightly more expensive than a lot of grocery stores. They have really great sales on their sodas pretty frequently, I've ran across several buy 2 get 3 free sales and they are totally worth it. All of the employees are always friendly and the beer den guy, Rick, is probably my favorite person there. As soon as he sees me, be whips my drink right up without question. Great grocery store overall, I don't might spending slightly more for groceries to enjoy this store!!!
I had gone to the farmer’s market in WS this morning and spent all my cash and found that I had left my debit card at home, but had my wallet and DL. I came to the Lewisville store; a place I go weekly and asked one of the managers whether or not they took checks, explaining my dilemma about my cash and card. Before I could tell him that I had my wallet, he immediately told me that without my ID that he definitely would Not accept my check. Although he had been helpful to me in the past, when I asked him how many times he had seen me in the past, he denied ever having seen me at all and was so negative that I left and spent my money elsewhere. I did however stay in the parking lot long enough to write a complaint in their reviews and within ten minutes I received a response and an apology as well as an offer of a phone number to call to discuss. I did so and I was told that I would hear from the staff that day. A couple of hours later I got a call from a manager by the name of Jessica who discussed the situation. I received an apology and an incentive to continue shopping at the Lewisville store. We all make mistakes, but it’s how mistakes are handled that shows the value of your local team players and whether or not they care about you as a customer. Jessica stepped up to handle a situation that another player had failed with. He, apparently never learned about the Not responses, for in his first three sentences he made assumptions and told me he (would not),(could not) and (did not) have any options to help me, relying on “policies “ as an excuse for his failure to see me as a valid customer. She also explained that the coupon/discount card would have identified me, as well as my id, options that weren’t offered by the first team member, in fact, he never considered. I hope that this team member will learn the difference between a team player and a team member. I already knew who Jessica was as she shows she knows the difference between a member and a player in her outward appearance and personality. She reiterated her commitment to professionalism in how she handled the call. She and others like her keep customers shopping as they know how to retain customers by knowing the difference between team members and team players.
Great deal with great selection! Some of my favorites are the spices of Lowe. One of my favorites for smoking pork is the Holy Smoker Rub. I just wish it was sold in the extra large glass. I was pleasantly surprised today that I found dried lavender buds. I can make some lavender lemons cupcakes! They also have a fabulous selection of craft beer. Most of them are local to NC.
Store is nice but never enough cashiers. Usually takes awhile to get someone attention if you want something off the hot bar.