Wendy's - Livonia

I had a very disappointing experience at this restaurant. My Baconator cheeseburger was squished and soggy, and it looked like it had been sitting under a heat lamp for far too long. I ended up throwing the entire order in the garbage. I will never return, and I wouldn’t recommend it to anyone else. It seems like they just don’t care about the quality of their food.

I ordered two kids' meals right after picking up my children from school, on our way to the post office. There was no open lobby, and the only thing I found decent was my Frosty. Unfortunately, my kids couldn’t enjoy theirs! By the time I realized this, we were already at the post office. Additionally, I had to request a receipt since they didn’t automatically provide one.

I ordered two spicy fish sandwiches and curly fries. The sandwiches were a good size, beautifully seasoned, and had a nice spicy flavor. I especially loved the curly fries. Although I had to wait a few extra minutes for my order, they made up for it with their generous cookies.

I wish I could tell them that this was a great place, but after I was sitting in the car for 20 minutes and not taking an order, I can't say anything about eating.

As I sat in the drive through, I heard the lady on the speaker telling the man in front of me all the things they were out of. It helped me decide what to order, but even with that info, they were still out of two things I was trying to get.It was late afternoon and they were out of all frosties except strawberry, all teas, Asiago cheese, and at least three other things she mentioned to the guy in front of me. She was awesome about it. Good attitude, apologetic, and kind.I felt bad for her. I'm sure not everyone was nice about it.I know there are shortages everywhere, and I have no real answer in how to fix it, but something that used to be so reliable really isn't any longer. Maybe that's a good thing?