Ono Hawaiian Bbq - Lodi

Come and enjoy great food and great service in this friendly family-owned restaurant. Juan (the tall young man) is very kind, courteous and friendly. My first experience there was great and it gets better every time I go back.Food: 5/5

Seven minutes later, I called again only to be told that my order had already been picked up. It turned out the first guy I spoke with was new and likely confused. Due to my son's allergy to macaroni salad, I canceled my original order and placed a new one at the same restaurant. This time, I asked to speak with a manager to explain that I needed my fish plate made with all rice as soon as it showed up in their system. The manager's English was somewhat limited, and he struggled to understand me. He claimed it was too loud and that he could barely hear me, but I was in a quiet room with just a ceiling fan running. As I tried to explain the situation, he kept interrupting me and ultimately hung up on me. I found this behavior very rude and, as a result, I will ensure that neither I nor my family ever spends money at this restaurant again.

I wasn't allowed to order chicken for some reason, but my friend was able to go up and get it for me. I'm really curious about why they wouldn't sell me chicken.

I ordered takeout, and while it took longer than I expected for the food to be ready, I understand they were busy. The only downside to the extra wait was that I had to walk to Crumbl Cookie for dessert. The food was fresh, and I would definitely come back again. Food: 5/5.

Customer service was very friendly however it is barely understood me luckily I have a little bit of Spanish but the macaroni salad is not like it used to be it's just taste like tuna it's not the way it used to be I was very disappointed cuz that's what I went in there for the chicken was okay but it was kind of chew and they gave me some coleslaw without no dressing the rice is okay the coleslaw dressing when I went back to get some they were going to charge me but then I ask for the manager and she said okay and she gave me two things addressing which was terrible it tastes like straight vinegar with some orange food coloring in it it was nasty I don't usually bad reviews like this but I spent money on this and it was expensive and I'm not satisfied I usually love going there you want to Cherokee is off the hook this one I don't know what I don't know what steps are skipping but it's not that great I would not recommend this to anybody