Pizza Hut - Lomita

I don't want to complain, but when the order says "cut into squares, please," it should be done that way.

When the pizza finally arrived at home, we discovered that our Super Supreme didn’t have the pineapple and jalapeños we had requested. I tried calling to resolve this issue, but on the third attempt, the person who answered sounded frantic and said they were overwhelmed, with a wait time of about two hours. I explained that I wasn’t placing a new order; I just wanted to inform them about the missing toppings. He responded, “We’ll take the pizza back uneaten so we can remake it for you.” When I asked if I could bring it back and have it remade in the standard 15 minutes for carry-out, he said no, it would take an hour. He then abruptly said he had to go and suggested I bring the pizza back if I wanted. This was incredibly rude. When I asked for his name, he hung up on me. This level of service is unacceptable. Why should I have to wait an hour for a mistake that was theirs?

I went inside to place an order for myself and asked if they offered a pizza for just one person. The male staff member informed me that they only have large pizzas for $20. I explained that I couldn’t eat a whole pizza on my own, so I decided to leave and went to Jack in the Box instead.

The pizza was wrong, it was cold, and there were hardly any toppings on it. When I tried to call, I couldn't get through for some reason. It was a waste of money!!!

First time ordering from this location. Staff was very helpful, one in particular was so sweet, such a lovely woman. I will most definitely be ordering from this location again. Food was great! Timing was perfect.