Mcdonald's - Longwood

The last 3 times I have been to this location has been awful. one day I sat in line for 22 minutes legit 13 minutes just from the time I ordered until I got to the first window... then they had the nerve to ask me to park and wait longer.. I legitordered one meal...and my muffin was legit BURNT!! ... another day I went inside bc same issue..I stood in line for 5minutes(person in front being a pain ok not their fault).... its literally my turn and she says use the kiosk and walks away!!!!Obv i left.... then today I go...the line was pretty quick...but they still ask me to park....finally get my food every thing iscold... no sauce...no extra fries for my happy meals. I never complain, bc I mean its mcds but man im so annoyed

The general manager working today, November 10, 2022, was quite rude. My wife specifically requested no cheese on her fish sandwich, but they claimed they didn’t see that in the order. However, the online order clearly shows it. She explained that she couldn’t have cheese for medical reasons, but they insisted it was our fault for not mentioning it. I'm really disappointed with this place. They certainly don’t seem to be worth what they’re being paid.

I'm updating my previous negative review, which had started off with a positive note. I want to express my appreciation for how the manager handled my concerns during a poor experience. They communicated effectively and resolved the issue amicably, which I truly value. It’s always nice to see the same familiar faces when I come in for my morning coffee and breakfast. From my perspective as a customer, it’s clear that the management genuinely cares about both their staff and patrons. Additionally, I deliver for Uber Eats on weekends, and the restaurant is consistently quick and efficient when I pick up orders. I appreciate the friendly smiles and good morning greetings! P.S. For some reason, they make my coffee just right. I order the same drink at other locations, but this place gets it perfect every time. Coffee really is the key to my heart!

Recently, the service at this restaurant has really gone downhill. For instance, this morning I ordered a chicken biscuit meal and an extra hash brown, and it took them 20 minutes to bring it out, all while helping other customers who had ordered after me in a timely manner. The quality of the food has also declined, and they've been hiring rude and unhelpful staff.

HORRIBLE!!!!!! IF I COULD GIVE IT ZERO STARS I WOULD!!!!! Visited this McDonald's on a Tuesday, placed my order, which consisted of a big Mac and 2 medium fries with no salt at 2:42pm thru the drive thru. Granted I understand that the no salt in the frieswould take a lil time to get, HOWEVER, I waited in parking spot #4 as instructed for OVER 20 MINUTES!!! Other vehicles pulledup after me in adjacent parking spots, their food was brought and left. I finally stopped a young lady that was bringing outsomeone else's food to inquire about my order that was placed over 20 minutes, she said she didn't know, I followed her in onlyto see my order being prepared at that time which was by now 3:07pm, when I asked what had happened I was told that someoneFORGOT TO MAKE MY ORDER!!!!! I then asked for my receipt as it was never given to me and had to wait an additional 8 minutes forthem to reprint it!!! So who received my food and receipt I have no clue but it wasn't me until I asked for it!!!!!!!!!!!!!!!!HORRIBLE HORRIBLE HORRIBLE!!! And before I receive an auto generated response or a response from the owner, please know thatthere's nothing that you can do to placate me into remedying this situation. The reason I submit this review is so that otherconsumers can be made aware of the HORRIBLE service and maybe, just maybe have the owner take note to run a better establishmentso the consumer does not suffer this neglect!!!!! Oh and btw those NO SALT fries I waited 30 minutes for HAD SALT, I GUESS IT'SA GOOD THING I'M ON HIGH BLOOD PRESSURE MEDS OR THAT COULD'VE BEEN A SERIOUS LAWSUIT!!!!!!!!!