Tru~cakes Custom Bakery - Longwood

You are looking for cakes for a special event, don't look further! I used it for my wedding and Julie went over and beyond. They stayed for the wedding and distributed cupcakes to all my guests. I'm still in contact with them and they always make me feel like an estimated customer

Tru-Cakes is amazing! Julie is friendly, professional, punctual, and amazingly talented. All I had to do was send her a pic of my daughter’s birthday invitation, and she nailed it! The design was beautiful, and the cake was the talk of the party. No one wanted to cut into it! Once we did though, we were very happy, as it was delicious! Hire Tru-Cakes for your event; you will not regret it.

Tru~cakes made my Birthday cake and everyone (my birthday party) loved the cake! The cake was so good and very fresh. Order you A cake NOW!! You won't be disappointed

Okay, so here are the positives-There 's no doubt that Julie is passionate about cakes and Martha is a great balance to Julie 's energy. The cake that we received for our wedding looked exactly like the design we sent; it was stunning. Some of our guests got good cake. That 's where the positives end, unfortunately.Here 's what ultimately happened:Our wedding date was originally for May 2020. We had a contract with Sprinkles, the previous bakery. Like many weddings, Covid led us to postpone until May 7, 2022. In that time, Sprinkles was bought out by Tru~Cakes. We were having a destination wedding so we drove from Miami to Orlando for a second cake tasting and to meet the new owners. Even after emailing them, the flavors we asked to try for the tasting were wrong. They went into the back and made some fresh flavors to try, it happens.They were very confident that they weren 't like other bakers and were able to supply a cake was delicious as much as it was beautiful, difficult but not impossible. We wanted the top tier for our anniversary and additionally, we ordered popcorn for all our guests as favors.Tru-Cakes cakes are $10 a slice, and they charged $5.50 per bag of popcorn. They then said we don 't offer this service to just anyone but we love you guys and we want to offer our concierge cake cutting service! We 'll even make sampler plates for your guests to try all your flavors. We figured, Hey, it 's our wedding day, we 'll never order a cake like this for ourselves again, plus our guests have been waiting over 2 years to celebrate with us, let 's make it special. We double and triple checked with them about everything, including the arrival and setup time and to be sure that they were certain that they were going to cut our cake that day. We made sure they had every possible resource to make our dream happen.Two days before the wedding, we dropped by for one last meeting. We noticed that they were using a resealable ziploc bag and we asked them if that was for ours and they reassured us that no, we were getting the bags shown on the website. We reiterated that we were excited to keep the top tier for our anniversary, and they gleefully agreed with us.The day of wedding:-they were an hour and 15 minutes late-they didn 't call or text us to inform us that they were running late-when my coordinator called, they denied providing a measurable ETA-upon arrival and throughout the night, they were frazzled installing the cake. Some guests who arrived early to help in the setup even noticed.-they were short on the popcorn order-they (two days later) admitted to putting the wrong cake in one of our tiers-the third flavor we chose was missing a key ingredient-they cut and served our top tier because they admitted that they never wrote down that they were supposed to keep the top tier (which isn 't true, I saw Martha write it down at the tasting)-one of the popcorn flavors were wrong-they told me in the middle of my wedding night that Julie was exhausted and they were just going to deliver the cake and not serve it, and by the time I had resolved it with the venue they agreed to cut it, so I lost 10-15 min. unnecessarily stressing out and solving problems-none of this was properly communicated at the end of the night-and since they cut the top tier, we took home two boxes of cakes that went to wasteAfter a talk on the phone, they accepted responsibility, offered to make us three cakes, which we denied because our guests were already gone. The wedding was over. It was a missed opportunity on their part, and I can 't get my time back either. They agreed to a 50% refund on the entire order.The tiers that were made right tasted great, and the cake as a whole looked beautiful. They have been in the industry for decades so I expected more from them. We worked hard on preventing this type of thing from happening at our wedding. Unfortunately this was the case for us with Tru~Cakes. If you still want to work with them for your special event, good luck. You may

I recently had my wedding last week and all our guests had an absolute explosion and commented on how fabulous the cake was and HOW DELICIOUS! I had many guests commenting that there were literally some of the best cakes they ever had on a wedding! Amazing job ladies! Definitely highly recommend it!