El Pollo Loco - Los Angeles County

Food was good, but the cashier was rude AFTER she got my order wrong

Pollo loco is a hit or miss. I usually get the double chicken tostada but, at some locations they give you nice and moist chicken and some times the overdried chicken. There are locations I don’t visit anymore because of that.

If you want semi-healthy food they have good options. Friendly staff.2023 I stopped eating here because they place their hot food in plastic containers, which leach all those chemicals, after I saw that I don't come here anymore

I really hate leaving reviews like this, but after enduring it for a while, I'm leaving one. I specifically requested that the chicken not be dry when I ordered, as more than half of my previous orders have been overly dry. However, upon opening the container at home, this time there was even more, easily over 80%, extremely dry chicken than in my past orders. The chicken legs were so dry that they shriveled to the size of my finger... It seems like a blatant disregard for customers. Perhaps the management didn't bother with proper training. The only reason I've used this branch so far is because it's about a 3-minute distance from my house. However, even if it's close to where I am, I won't be using this branch again.

The service worker was very polite,and knew her job quite well put together nicely the food looked and tasted delicious ?