Romano's Macaroni Grill Louisville

The dining experience was quite orderly; however, given that the restaurant was almost empty due to the start of the epidemic, I would have anticipated better service.

The service was extremely disappointing. Our server came to the table briefly but then left without providing proper assistance, claiming that they were new. If that's the case, they should receive some support. We won't be returning.

This was likely our last visit to this restaurant. The food is good, but not exceptional. The staff is friendly, but there aren't enough of them, and there's a lack of organization when it comes to seating and managing reservations. We often experience crowded restaurants after church, but that wasn't the case here. It was busy at 12:45 on a Sunday, and the hostess seemed quite confused about where to seat us. We were taken to a far corner of the restaurant, and no waiting staff welcomed us. We sat for over 10 minutes, ignored by two other servers working nearby. Eventually, we had to flag one of them down to take our order. Everything moved at a snail's pace. The salads came at an additional charge of $2.50 for unlimited servings, but the one we received was drenched in oil dressing, even though I had requested ranch on the side. The waitress apologized and took it away. I ordered the custom pasta dish with broccolini. The pasta itself was good, but the only broccoli I got consisted of tough stems! We spent a total of two hours there, watching the restaurant remain two-thirds empty while we waited for our meals to be served. After reading previous reviews, I wish I had paid more attention to them. This restaurant really needs to get its act together.

Only bad from beginning to end. dirty cutlery and glasses, terrible service, cold eating. I just have nothing good to say. it is a shame, because this restaurant was once one of my favorites.

Macaroni Grill at one time was one of our favorite restaurants but we haven't visited in years. Unfortunately time hasn't been favorable to the restaurant. It appeared dingy and dirty. The Hostess was unfriendly and made it appear we were bothering her. Once seated it took forever for the wait staff to show up. I ordered Penne Rustica which was barely edible. My wife ordered Egg Plant and she said it was just OK. Based upon our poor experience I will never again visit your Macaroni Grill. There are too many decent restaurants to choose from in Louisville, Kentucky