Texas Roadhouse - Louisville

We frequent this location often but the service we received from Tyler yesterday was top notch! I watched him as he anticipated the needs of every single one of his tables, none of us had to ask for anything. He was friendly, respectful, told us when he would be coming back to check on us and stuck to it. Even my husband was so impressed, he said “that kid is respectful, he’s going to do big things in life”. He definitely deserves some kudos, he’s a huge asset to that location.

Good food, fast friendly service. Highly recommend!!

Haven’t been to Texas in months but decided to go again to this location. Was around 11:30am as they sat me by the bar section.I waited and waited for 5 min or so and looked over at the bar with 2 female servers talking to another employee, come to find out they were my server and I had to ask one to please take my order and let’s get it.Nothing like the attention to detail from the staff.The bake potatoes have now become very poor and ordinary as the cheese seemed very long and the taste of the potato wasn’t nothing special.My grilled boneless chicken breast was very good, and the steak fries aren’t bad either.The rolls aren’t the same rolls of 2 yrs ago, as those were small shaped with a nice yeast taste to them.The rolls today were large in nature and almost cooked to long as the tops of the rolls were to dark and hard. The rolls had no great taste either.At least they cinnamon butter never fails, one of the last items that’s a club favorite when we eat there.Hope the review helps.Thank you

I ordered a 12-oz steak medium well. it came out as a 16-oz piece of leather. my man ordered a 16-oz steak medium. he got a 12 oz with 3 different temperatures, which varies from medium to well made. not very consistent with cooking and not for the first time we had this problem with this place.

We had a party of 16, they do not take reservations so we called ahead. They said they wouldn't take a call ahead for that many people for us to come in earlier and put our name down. We came in at 4:45 and let them know that we had 16 people and needed the table at 6:00. They said no problem. We went to the bar and waited. When everyone showed up at 5:45 we let them know we were here and ready. They said they had a table for us but had to give it away because we were not all present. We didn't understand??? We told them we would all be there at 5:45. Then they went on to tell us they don't take call a heads or wait lists for parties of that size. When we asked for the manager he was rude and showed no interest in even having us dine there. He stated he would give us another table but we wouldn't be sitting together if we could prove we had everyone there, he asked us to all line up in a single file line so he could do a head count. WHAT?!?! It was the craziest most unprofessional place I have ever been too. Needless to say we left and went to Rumors which was amazing! Texas Roadhouse displays false advertisement, horrible customer service and we will never return.