Potbelly Sandwich Shop - Maple Grove

The sandwiches at this restaurant are delicious and can be customized to your liking. The only suggestion would be to provide a wider variety of sauces or spreads at no extra cost. Currently, the options are Mayo, oil and vinegar, or mustard. Adding a flavorful Mayo would be a nice addition!

I don't even want to give this place any stars. We ordered delivery at 11:12 a.m. with a scheduled delivery time of 12, not selecting ASAP. By 12 o'clock, our order still hadn't arrived. We tried calling but got no answer, and if they did answer, they redirected us to other customers looking for their food. At 12:30, we sent someone to the restaurant to check on our order. The assistant manager was rude and claimed they had just sent out the order 10 minutes ago, which was already 12:50. After some back and forth, the manager left. Finally, our order showed up at our workplace at 1:15, and we had to search around to find it because it was cold by then. We had heard that their service was not great, but we wanted to give them a chance. Consider this a warning - do not bother spending your time or money at this place. Everyone has their off days, but they really need to do better. Good customer service is key, and there was absolutely none of it here.

It was a bit uncomfortable watching one of the workers make food and not wearing a hair net or have his hair pulled back out of the way.

Sandwich was okay and ready in a timely manner, I think Jimmy John?s tastes a bit better for quick sandwiches.

Potbelly?s has some great food. I enjoy the ambience and typically the employees at this location are pretty fun. The shakes are Phenomenal. I really like the Oreo cookies and cream shake. I would order off the secret menu ? I highly recommend the Sicilian sandwich. It is the best one there. Prices are a little higher than Subway and Jimmy John?s, but the food is tasty. They do have outdoor seating in the summers, too. They will often have some live musicians playing at this location too.