Starbucks - Marina

Heidelberg Germany Starbucks has the Best good looks for outstanding atmosphere they added Black ceiling, Mirrors and 2-3 Chandeliers! It sets the Perfect Mood! Btw your chocolate and butter croissants warmed up are just Delish!!!

I came here for a pumpkin spice latte, and I was not disappointed. They made the drink correctly. This is a large Starbucks that offers a Wi-Fi and a work area. I would say the staff is not too friendly perhaps as they're busy. The wait for drinks was reasonable. The Starbucks is located with a new shopping area of South Marina South it's a nice area to visit.

This is feedback for this establishment to recognize and hopefully improve the way they treat their customers. Good and bad behaviors start at the top. I am a regular Starbucks customer, since I moved, I stopped coming to this particular location. I was in the area and decided order in my regular Starbucks drink through the drive-thru. I asked for a Venti, iced blonde Americano and a side of pumpkin cold foam. This is a drink I 'll order when in season. A supervisor by the name of Stephanie was taking my order. When I order a side of pumpkin cold foam, it usually costs me $1.25. Stephanie rang me up for a Venti iced blonde Americano and she said that she needed to charge me five dollars for the side of pumpkin cold foam. I let her know that I am a regular and it normally cost $1.25. Stephanie let me know that she was the supervisor in charge, and previously people that have rang me up. Do not know how to ring up a side of cold foam. She gave me attitude and the tone in her voice changed right away. I asked to speak to the store manager and she said that she was the only manager at the moment. There was complete silence then she rudely said, what do you want me to do for you in a very rude tone. I normally don 't contact corporate, lthough horrible customer service is unacceptable. In this case, I did contact corporate. Unfortunately, they could not take down the exact name of the person that I was dealing with. I want the store manager to read this message so hopefully other people do not have to deal with such attitude. Like I said, in the beginning, behaviors start from the top. If your a person of authority and your employees, see this kind of behavior, more than likely, others will start to treat customers the same way. I hope things get better for this location. None of us need to be treated in such a way.. Thank you.

It took 30 minutes and still hasn't gotten to my drink. Went to the employee I'm late to work I'll get my refund. Showed her my receipt but gave me only partial. I told her about the drink. She said you could have told me. I told her well you should told me it's going to take 30 minutes. Before this happen one of the baristas asked about need cups. Venti cup to be precise. Then the same barista said don't get me cups right now. I need your support here. I'm thinking wait a minute she asked for cup and another barista went to get cups then now she's getting on her really. This was the second time at the same store that telling the employees that I want a refund.

Consistently disappointing. Don't order more than one drink per ticket. They will make one and forget the second every time. You will have to ask and wait another 10-20 minutes. Don't expect them to stir the contents of your drink together either. Instead you can do it yourself in your car while trying not to spill sticky coffee on the side of the cup and your car/clothes.