Ramona's Kitchen - Markham

We placed an order with Uber Eats, but encountered several issues. Only part of our order was delivered and after multiple attempts to resolve the issue, we were told to pick up the remaining food from the restaurant. Despite being promised that the food would be cooked fresh, we were met with defensive and rude behavior from the manager, who blamed the error on the driver. Uber Eats partially refunded our money, but the experience was still disappointing. The manager's disrespectful attitude and the poor quality of the food we received have left us with no desire to return to this restaurant. It's a shame, as we used to enjoy the food and had recommended it to others. This lack of concern for customers and unprofessional treatment is unacceptable.

This place has high wait times normally pre covid) so I decided to come here for late brunch today on my day off Monday) to try it out. They have both dine in patio option, did walk in just after 1pm and there was no wait time. This was my first time here, we got the Burger Benny recommend the chorizo sausage with spicy hollandaise sauce, it was so good. We also got a loaded plate from feature menu which was good too. The Nutella shake my bf got was probably my favorite, so delicious! On the downside, I struggled to rate this 3 or 4 because the eating experience was not good. There were so many bees, we tried to change tables but it didn’t help too much. We tried to just eat as quick as possible and grabbed our leftover pancakes to go which I didn’t even eat yet). The problem was that there was a leftover cup of syrup on 1 of the planters that is just sitting there so the bees were crowding around it along with nearby tables. I suspect a customer left it there somehow and staff just hadn’t seen or clean it up. Overall, I would like to come back but definitely not patio sitting.

We got there around 11:30am on a weekday so we didn't have to wait for a table on the patio, but it filled up by about 12:30pm. Once we got our food, there were just so many bees maybe wasps, but I can't always tell the difference). We were there for about an hour and at least 11 bees/wasps came to buzz around us and land on our food. It wasn't just us, but the table beside us had 2 ladies who switched tables to get further away from the flower planter, but that didn't solve the bee/wasp problem so they asked to get their food to go so they could eat in the car. Aside from the bees/wasps, the food was pretty good. My Challah French Toast was yummy $11.99 but Nutella was an extra $3). My friend had the Western Omelette $12.99) and it was bigger than we expected. see photos) A downside is that they no longer serve tap water. The waitress said the only water they serve is bottled water. Also, on the menu you can get hot water with lemon for $1.99 so I guess they still have that choice for water. Overall, I wouldn't return to sit on the patio. It was too stressful to shoo away the bees/wasps while worrying about getting stung. Maybe I would come back to eat indoors because the food is pretty good, but definitely not outside.

Make sure you are ready to adhere to the guidelines: 1. Limited to 75 minutes seating time 2. One coffee refill only 3. Hot water and lemon available for $1.99. The quality of the food takes a back seat when the host fails to treat their customers with importance. This can impact the overall dining experience and make it difficult to fully enjoy the meal.

Romanos is my favorite restaurant. All of the food is delicious and definitely worth the wait on weekends. The eggs benedict is especially outstanding, but all of the dishes are above average. The owners, servers, and even Jimmy the cook are always very pleasant. This restaurant is a must-try.