Square Burger - McKinney

An excellent option to eat. First-class service and delicious food.

The service here has always been mediocre, but the most recent visit will be the last. First, we had a new inexperienced bartender who didn't know any of the beers, and had to lookup on the one I ordered (Rahr Texas Red). It was served in a tiny glass, a six ounce pour at most. I later found out that the price for it was $7. The Texas Red is a local 5% beer that is available throughout the area. Charging $7 for a six ounce pour is just pure greed. I was not asked how I wanted my burger prepared, and it came out very rare. I never send food back, so I just ate it. It was disgusting. I ordered a side of onion rings and was given four tiny ones, how generous. The final indignity for me was the inexperienced bartender rushing us out the door, 45 minutes before their posted closing time. The moment we had finished our food, we were asked to close our tabs (we were still nursing a second round of beers). We were not provided a bill before paying, nor a receipt afterward. I had to demand one, and that's when I saw how overpriced the beers were. No more of this place for me.

I wish I got our servers name tonight (07/18) but she was FANTASTIC!! Saying she was amazing at her job is an understatement. The sweet potato fries are incredible. Definitely recommend stopping by for great food and drinks

Unimpressed! The food was ok, tastes good but overpriced for the size of the portions and how basic it is. The biggest turn off to me was that they don’t have a changing table for kids in the restroom. Kid-friendliness: No healthy options in the menu and no changing table for little ones.

Summary: Rude and entitled staff ignore patrons in favor of cell phones and behind the bar chit chat. As regular patrons of Square Burger, we've noticed the quality of service dwindling over time, but today's experience has put this restaurant at the bottom of our list permanently. We sat down at a table outside with only three other groups eating in the entire establishment, both inside and out. Despite this, we waited for fifteen minutes before a server finally approached us. After asking if we had been helped (we hadn’t), he immediately went inside, grabbed menus, and started seating and serving two other groups instead of us. After five more minutes, we decided to pack up and leave. As we were walking away, a female server approached us with menus and said, “I’ve got menus for you here.” I responded, “No thank you, we are leaving. We sat here for twenty minutes and even told him (pointing at the other server) that we hadn’t been helped for fifteen minutes, and he’s already seated and served two other groups. It’s insulting and unprofessional.” Her response was, “Well… we’re busy,” and she immediately turned around and closed the door in my face without skipping a beat. I opened the door and said, “Excuse me? Really?” while gesturing to the COMPLETELY EMPTY restaurant with four other employees on their phones behind the bar. “You’re busy, really? That’s your excuse? The restaurant is literally empty.” I turned around and left as she continued to make excuses. While the prices at this place are good, the poor service from multiple members of the staff has ruined this establishment for us. Overall, our experience was highly disappointing. We hope the management addresses these issues to improve the service quality for future patrons.