Creams Cafe Medway Valley Leisure Park

Avoid! Dirty, run down and staff who couldnt be more unenthusiastic if they tried. My daughter was excited because it was her 4th birthday, so told the 2 members of staff behind the counter and they barely looked up. Ice cream was average at best. Menus old and dirty, holes in seats.... dont even think about using the toilets.

We stood waiting to be seated for a while only to be told to sit wherever we liked. Only had one menu for a group of 4. Food comes at all different timings meaning you cannot eat a nice meal together. The food was nice though.

Walked in and thought the place was closed, many lights not on and no staff to great us. After standing at the “wait to be seated” sign, we looked around and was indicated by a member of staff to sit anywhere. We weren’t offered menus we had to go hunt them out. The state of the menus really does reflect the negativity of the staff here. Lots of stuff advertised but not available. Staff gave the impression they didn’t wish to be there. Place looked unloved. When asking for cutlery some had to be washed up. Our food arrived at different times and again no proper service. I am a “tipper” but there was no way I was tipping this service. How this place stays in business I don’t know. A half term treat that won’t be repeated, and it wasn’t at all busy. No excuses other than staff that clearly hated the place.

Sad offerings. Toppings were absolutely minimal. Oreo waffle was literally like a little bit of dust left from the bottom of an empty packet. Minimal sauce, dry waffle. Definitely gone down hill here. Dirty tarnished menus ripped seats to boot. Definitely won’t be back

Massively disappointed! My little family went today to encourage our autistic son to try new foods. So always try to make is a positive experience. As we arrived and stood near the sign that said wait to be seated, we were pointed at tables so assumed we could chose our own seating. Sat at a table and waited but no menus arrived. Went to the counter to collect sticky menus. Returned to the counter and placed my order. Was told no hot drinks available, so had to go without. Less than 5 minutes later we were the only ones in there at 5:30pm our desserts arrived. One basic Mr Whippy ice cream sundae had to make our own from the overly complicated menu with chocolate shavings £2 and another sundae £8.95! . There really is no justification for the significant price difference. We sat and waited for eating apparatus but none arrived and no mention on their arrival, so I had to go hunting. The sundaes themselves were on par with the local ice cream van to be honest. The service was appalling and tables were left with dirty plates on them, yet no customers and half the shop was in darkness. Definitely won’t be returning and feel Creams has lost its spark and is no longer fit for purpose.