Del's Freez - Melbourne

I've been coming here since I was a kid, and I never leave unhappy. The workers are very friendly and the atmosphere is great!

The elderly woman at the restaurant had a very unpleasant attitude. I ordered a strawberry shortcake ice cream cone, but instead received a parasol. When I inquired about it, she claimed I misread the sign. The menu had an overwhelming number of options, making it difficult to navigate. She then discarded my original order and handed me a basic strawberry cone without offering any refund for the price difference. After waiting for a while to discuss a partial refund, she informed me that I wouldn't be receiving one due to a "remake" fee, despite it being her responsibility to clarify that what I wanted wasn't on the menu. I insisted on getting my refund, which she only provided when someone else came up behind me in line. Overall, it was a disappointing experience in terms of customer service!

Nice way to end an evening. I enjoyed my hot fudge sundae- on a styrofoam cup

One of the best local ice cream shops in town. Large selections of sundaes, shakes, and other ice cream products.If you go, expect a line and carry cash. As far as I know, they're a CASH-ONLY place.Service is pretty quick and the peoples are friendly.

Great place. Super clean dining area and toilet. Really reasonable prices. Soft ice cream was delicious. Fast service.