Ms. B's Sub Shop - Memphis

In my personal opinion, this is the best sub sandwich shop in Memphis. Hands down. And I have had them all.

I only get the chicken salad from this establishment and it is always delicious. The customer service has always been good from the young lady taking the orders. The owner, which is the older lady, isn’t rude but she isn’t very welcoming either. She just pass your food out and really doesn’t say much.However, I don’t like the inconsistency in hours. I drive about 35 minutes to visit this location and according to the hours listed on the door and google, they close a 5pm each time I went. I arrived at 4:40 p.m. and they’re closed. I tried it again on this past Tuesday, 7/11, a day in which they were supposed to be open until 5pm. I arrived around 4:30 and the establishment was closed. It is a huge inconvenience which is why I didn’t give this establishment 5 stars.

Ms'Bs Daughter Is A Sweetheart Truly A Breath Of Fresh Air I Went In I Ordered A Sandwich She Let Me Taste Test Their Homemade Chicken Salad Potatoe Soup Omg You Can Tell Those Recipes Have Been Passed Down For Generations The Potatoe Soup Has Me In A Choke Hold I Was Back Less Than 48 Hours After She Gave Me A Sample The Food It Was Wonderful 100 of Out 10 But I Honestly Would Go Back Everyday Because How Kind Sweet Her Daughter Treats Everyone That Walks Through That Door Her Spirit Is A Breath Of Fresh Air Thank You ?Kid-friendliness: Perfect For Kids

Had the 3 meat sub. It was fire! Got my food back quick and it was good. Added bonus everyone there was very friendly. They also let me try the chicken salad and soup for free which were both delicious.

I have come here a few times, about four times. I was excited to support since this is a black-business, but its a HARD PASS, after my experience going there. First off, the lady at the front, who I believe is the daughter was low-key debating me down about why I wanted what I wanted on MY sandwich, that I was going to pay for with MY money. I wanted chicken salad on my turkey sandwich and she questioned me as to my would I put a process meat with chicken salad, when I can guarantee you the chicken itself is also PROCESSED, that was strike one. Strike two is the mother, or older lady that works in the back seems to have an attitude, or always be in a bad mood, because every time my sub would be ready she would slam or lightly toss it on the counter, instead of passing it to me like a normal person would. I also was excited to bring my co-worker along with me to check the spot out and was going to refer many of my colleagues and family to go there, but after my colleague and I was there several times and sensed the weird energy, It's a NO for me. The sandwiches were decent, but not all that to where I get questions for HOW I want my sandwich made. Also today, I had just left with a bad taste in my mouth, once again, about this business, the old lady in the back, I guess said my order was ready, but neither me or my colleague heard her , so clearly she wasn't loud enough, I turned my head and say her shaking my bag and looking annoyed about me not hearing her. The sandwich was also significantly smaller that before, ESPECIALY, when we had to pay almost $10 for a 6-inch, when I could've gotten a $5 footlong, I don't mind paying for the sub, but I am not going anywhere I am not wanted. I can go to subway and pay less to get what I want and not deal with any pushback, or attitude when spending my money. All in all, no one has time to deal with unwarranted hostility, and overall poor customer service when it comes to spending your hard-earned money at a business. Sub was 6/10, and overall experience 3.5. My word of advice to this business is DO better, maybe do some training on how to treat all customers with the minimum respect and professionalism, at LEAST.