Sonic Drive-in - Miami Gardens

What a disappointment... Drove over 30 minutes to get an order I had made online at the place, checked in the kiosk and waited. After 15 minutes my wife went in to see what took so long and they were not helpful at all to her. When I left five minutes later, someone took our order as if I was responsible for not being picked up. When I asked the guy if this order would sit for 20 minutes, he said "No; no one had checked in ". ANNEX It had been sitting 20 minutes when the food was cold, so he was lying straight ahead. 2. Even if there was a system error, this is not how you treat your customers, so they feel like they did something wrong. Seeing the other reviews, although it seems obvious that people in this franchise are not incompetent to say the least ...

We sat and waited about 25 min for someone to take our order after we hit the button. Other cars were just leaving. Went inside thinking maybe the service there was better. There was 3 people standing in line and after about 5 min, no one even came out of the back to take any order. Really sucked because I hadn't had sonic in years. Drove over 30 min out of my way to eat it, and didn't even get it. So upsetting!

I went to Sonic Druve In at Miami Gardens, FL parked in stall #15, placed my order and paid for the same. After watching the screen which ?tracks the order? I was notified Sharee would be bringing the order. Twenty minutes passed by and I had no food nor any explanations. I pressed the order button and inquired why there hadn?t been anything brought out as yes and a no named, teenaged female voice instructed me to come through the drive through. Although I protested, I complied, having to wait an additional seven or more minutes before accessing the order speaker there, where I requested to speak with the manager. A lady emerged from behind the employee door wearing a bonnet, the Sonic polo and pants with slides on her feet. She greeted me professionally and asked what my issue was. When I began explaining my disappointment with the service and inquire as to why it was necessary for me to get in the drive thru line after having already been thru the ordering process as well ad payment, the lady who never gave her name, cut me off to tell me ?cause we ain?t got nobody?. When I expressed that it was rude for her to over talk me and cut me off without hearing my thoughts, she turned and walked away mumbling as she returned to the restaurant?s interior. At this point there remained three vehicles ahead of me in drive thru. When I arrived finally at the window, I expressed to the young man working the window that I wanted my money returned. The young man asked my name and when he had been given it, the window was closed abruptly. In approximately a minute or two thereafter the window opened to the unnamed bonnet wearing manager who was handing me a receipt for the refund while saying ? Here you go?. And the window closed abruptly a second time. After reviewing the receipt, I drove away, and I am now writing this narrative not more than ten minutes post to all that took place. I have to say I expected much better service than what was received. I doubt seriously that I will ever return to that location, and I question the judgment of corporate leadership that placed such unprofessional persons in charge of their brand.

I didn?t even bother to try the food here. I passed by and I walked in to order and use the bathroom but upon taking a quick look I walked right out. I was afraid of eating their food considering what the place looked like in the customer area, didn?t even want to think what it looked like outside. I tried to order drinks but they were out of cup holders so I decided just to take a few pictures before leaving to save anyone the trouble or the chance of getting sick. I also need to mention that there was no one at the counter for a while, the clerk was inside the kitchen most of the time so I would not be surprised if the person handling the register is also making your burger.

I went through the drive-thru for a Shake because they are so so delicious and my bank card declined, but there was money in my acct. Long story short, someone paid for my shake. It was a very kind gesture(Wow! Who does this! and I have to give all stars because not only that, but everyone was professional and kind and friendly and the service was great, no complaints with this Sonics... I've been back since to repay this person but they were not there. I love those shakes so I'll be back.