Royal Farms - Middle River

So, they mess up my order. It happens. I didn't realize until I got home. I didn't feel like driving back because they left out a side (that I paid extra for), but I figured I would contact their manager to tell them the error occurred. Generally, that is the point where the manager would apologize and tell their staff members to be more careful. Instead, the manager argues with me that I didn't understand how my order works. Apparently, the second side (that I paid additional money for on top of the meal and ordered after ordering the complete meal) became my included side and I just gave them a few extra dollars to substitute it. Disregard the fact that I paid extra money for a second side and I am the confused party. This was before I was hung up on. Lesson learned. Avoid this Royal Farms branch. If you do go there, open your food at the counter and ensure they included everything you paid for. If they didn't be prepared for their manager to argue with you about what you paid for and why they didn't include everything you paid for. No. I understand completely what I ordered and what should be included in the order. I even know how to read a receipt. I guess that's why you work at a convenience store and I don't.

I love the Royal Farms. They have redone all of them so no matter which location they are all setup the same way. So there is never any problem finding anything. Customer service is usually friendly, rarely are they not. There chicken boxes and western fries are AMAZING! I always use my rofo rewards card anytime I check out so I rack up the points. Then I can use them for free chicken tender meals or whatever else is offered on that menu.

I was upset because one I got 2-2 piece chicken tenders. I went to use my rewards points. The lady at the register couldn't do the rewards points so she said off of my card. But it sure did take 350 reward points and I still paid fully for both meals and a fountain Pepsi. I expect to at least get my points back or a free meal since you took my points. Now I was visiting down home today. So I be back down one day soon as I can. My order 351 and 354. But the food was hot and delicious

The employees are amazing, its the idiotic customers that once in a while disrupt the nice happy vibes you get when you're in here. The food is amazing as well. They dont serve dried up, out-of-code food, its fresh every single time I order.

Zero stars, male manager says he gets no complaints. I told him, people don't buy gas to keep running back to royal farms. they don't train people right. raw chicken can make you sick. lines a mile long, one worker up front. two doing everything in back. they need real managers not kids. also i had to put a star in order to post this.