Royal Farms - Middle River

The employees are amazing, its the idiotic customers that once in a while disrupt the nice happy vibes you get when you're in here. The food is amazing as well. They dont serve dried up, out-of-code food, its fresh every single time I order.

I stopped by to pre-order chicken and fries for a party on Sunday. Later, I called and spoke to a woman to change my pickup time from 3:00 to 2:00. She reassured me it wouldn’t be a problem, took my name and number, and said she would update the records. However, when my daughter and son-in-law went to pick it up at 2:00, the woman behind the counter, who had curlers in her hair, was extremely rude. She insisted that the order was set for 3:00 and refused to make any changes. It was very disrespectful! When my husband went to collect the order at 3:00, he encountered a young man who was quite dismissive and almost threw the order at him. He didn’t see the woman with the curlers. What kind of establishment is this? I will be contacting corporate about this experience!

I love the Royal Farms. They have redone all of them so no matter which location they are all setup the same way. So there is never any problem finding anything. Customer service is usually friendly, rarely are they not. There chicken boxes and western fries are AMAZING! I always use my rofo rewards card anytime I check out so I rack up the points. Then I can use them for free chicken tender meals or whatever else is offered on that menu.

I was upset because one I got 2-2 piece chicken tenders. I went to use my rewards points. The lady at the register couldn't do the rewards points so she said off of my card. But it sure did take 350 reward points and I still paid fully for both meals and a fountain Pepsi. I expect to at least get my points back or a free meal since you took my points. Now I was visiting down home today. So I be back down one day soon as I can. My order 351 and 354. But the food was hot and delicious

Zero stars, male manager says he gets no complaints. I told him, people don't buy gas to keep running back to royal farms. they don't train people right. raw chicken can make you sick. lines a mile long, one worker up front. two doing everything in back. they need real managers not kids. also i had to put a star in order to post this.