Insomnia Cookies - Milwaukee

I waited 30 minutes in line, only to discover when I was second in line that they had run out of half the cookies I wanted. I ended up picking a six-pack of cookies and a pint of milk. The cookies were about the size of those from Subway, but the milk was 20 days past its sell-by date. Honestly, spending half an hour waiting wasn't worth it at all. I’m giving it two stars because the cookies were decent, but honestly, you’re better off just getting the $5 box from Pick 'n Save. Six cookies for fifteen bucks is definitely not worth it.

We just ordered a couple of cookies and some ice cream. We waited so long for delivery my husband called. The guy said it was waiting to be picked up for delivery. Waited another hour and my husband called again. A female answered and told us that they were out of 2 (of several) items we ordered so they CANCELED THE WHOLE ORDER. Funny thing is that they didn?t call to tell us they canceled our order, so we?ve just been waiting here for the delivery of overpriced cookies and ice cream. Honestly delivery is the only thing Insomnia had going for it in the first place and we will never order here again. I will say that in their defense, the female who answered the phone was very apologetic and professional and that a refund was issued upon cancellation of the order.

Ordered online like I usually do and went to let the store know I was outside and wanted curbside. The young lady said we never did curbside. I asked when it had stopped. She specified ? we?ve never did that and whoever did was just being nice. Just didn?t want to work that day I?m guessing that?s why she had an attitude.

If you're a cookie lover, this is the perfect spot for you. And even if you’re not, it's still a great place to visit. They offer homemade-style cookies baked fresh from the oven, and you can choose to add ice cream on top or on the side with your favorite cookie selection. One of the best things about this place is that they’re open and deliver until 3 a.m. — how amazing is that? My personal favorite cookies are the S'mores, paired with the Monster Cookie ice cream. Highly recommend!

Additionally, I was disappointed with a promotion from last year. They had a nice offer for Nurses Week, giving away free cookies. I received an email about it, but when I visited the store during regular hours, it was closed. After managing to get someone on the phone, I learned they were only doing deliveries and not participating in the promotion. It would be helpful if they could promote that more clearly before sending out emails. I also tried to reach out to corporate to share my experience and received some cookies in return, but I either couldn’t find a contact or didn’t receive a response—I'm not sure which.