Mcdonald's - Montclair

What can I say. You know it's bad when McDonald's let's you down. I never have very high expectations of McDonald's but you usually know what your gonna get. 10 minutes for our order,...burgers cold cheese was never melted, mcnuggets Luke warm friesroom temp. Oh and I don't mask but these guys are supposed too I guess but really look foolish with masks down off your noses.

Very busy location Clean Well lit Staff appears to move slow It was fairly busy when I arrived at 10:57 a.m. to pick up a Doordash order. However, I was told they didn't have it. I contacted Doordash Support and was instructed to place order Inotified customer of situation. She thanked me for the update. When I went to place order the employee in the front asked forthe Order Number. I was told it had been received and order would be completed. It turned out to be a very long wait andnotified customer again. During my wait I observed the employees in the front and back appear to move rather slow despite thefact the Manager was working alongside them. I also observed and heard an employee totally dismiss a customer who had walked inand asked if anyone was taking orders since there was nobody in the front. The employee replied she was on her break andproceeded to walk past into the back of restaurant. It appeared employee was part of Management by their uniform. The customergot visibly upset and walked out. Totally unacceptable. I would not have the blamed the customer if she would have asked forthe Manager. But she didn't. If a Mystery Shopper would have seen and heard all of this they would have given this location avery low score. In total I waited 29 minutes! I proceeded to deliver order. Customer was not upset and very understanding. Iwould hesitate to return to this location again.

I tried calling multiple times regarding my order. I had ordered large fries, but not a single one was soft; all of them were hard and crunchy. The young man working the drive-thru sounded like he really didn't want to be there. I called to speak with the manager, Alexis, but I didn’t catch her last name because she mentioned it wasn’t necessary for me to know. When I explained the issue with the fries, she asked, “Did you ask for your fries to be fresh?” I didn’t realize that I needed to specify that. If Alexis is the manager and she has that kind of attitude, I can only imagine what the rest of the staff is like. I would not recommend going to this McDonald's!

The meat was undercooked, and my son ended up feeling unwell afterward. It's disappointing that the employees are paid more than workers at other companies. I won't be going to McDonald's again.

I ordered a 6-piece McNugget at the drive-thru today, and to my surprise, when I opened my bag, I found a box full of what looked like Thousand Island dressing instead of the nuggets. Not only did I end up overpaying for a disgusting sauce, but it was also incredibly messy. I understand that fast-food places can be busy, but I can’t imagine anyone ordering a side of Thousand Island dressing with their meal. It seems like I always have issues with this McDonald's.