Gloria Jean's Coffees Mt Annan

After placing my order, I found myself seated at a dirty table, with worn-out chairs and a messy table next to me. The server eventually cleared the dirty items from my table after bringing out part of my meal, but she didn’t return to clean the area. When the remainder of my order arrived, she picked up a stray piece of paper from the floor but still left the neighboring table dirty. The chair I was sitting on had some food remnants on it, and all I could do was wipe one side of it. I feel like it shouldn’t be my responsibility to point out the dirty table and chair; the staff should be more attentive to ensuring that the dining area is clean. I can’t help but wonder if this level of cleanliness was acceptable during COVID. On a positive note, my food was good.

Arrived at 8:50am on Thursday July 28 and the store was still closed with no explanation.

Go to be one of the most up itself Gloria Jean's in all of nsw, asked for a mocha mudslide with chocolate and caramel on-top. Lazy girl behind the counter didn't make that, she made the most disgusting movie themed coffees and squirted salted caramel on the coffee because she was too lazy to open the cupboard because she packed up too early.Melted after 4 minutes, wrong colour...tasted like burnt soggy popcorn...TF is wrong with the lazy worker?If you want decent Gloria Jean's go to Campbelltown mall. If I could give this place negative stars I would.So sounds like the owner is trying to be a clever cookie at 12.40am, about the ice melting after 4 minutes. For comparison I got the most perfect mocha mudslide from Campbelltown mall and it was not watery because they didn't use the latte they made for another customer so they didn't have to make new coffee and stayed frozen for over 10 minutes because the particles had time to super freeze the liquid added (namely cold milk and cold coffee mix). The latte she made earlier was hot, adding ice makes for a glorified (if foul tasting) Dare iced coffee from a Woolies fridge. I also make these from home and even on a 40 degree day they take 15 minutes to get that watery...ya know enough time to drink it.Don't bother passing it on. It was a random stop by sheer happenstance and I won't make that mistake again.You're welcome. I know how ice works, thanks.P.s I could have gotten past it if the coffee itself didn't taste like off soggy popcorn and salt from the salted caramel.

I waited 45 minutes for a croissant and an iced chocolate. Normally, this place is great, and I've never waited more than 10 minutes, even when it's busy. I also find it amusing when the owner responds to reviews, especially when they say I must be mistaken... as if I would waste my time reviewing their café if I hadn’t actually waited 45 minutes.

I ordered a cappuccino, and it took nearly 25 minutes to be served, even though the restaurant wasn't busy at all.