Papa Johns Pizza - Murray

We placed an order and it arrived way late and cold. We called the store to request a refund because the pizza was of such poor quality. Luis answered the phone and was dismissive, rude, uncooperative, and unprofessional. We asked for a credit and heresponded ?I?ll get to it later.? We asked for some sort of confirmation, and he refused to give us any type of confirmation.Eventually he hung up on us. The last 12 reviews from the date of writing this have been almost all one star. That tells youeverything you need to know about this establishment. We will not be buying Papa John?s and passing the message to friends andfamily.

This Papa John?s will have my business. The door dash delivery driver screwed me and said they delivered the pizza and didn?t. So I called the store and the person I spoke with said he would immediately get me my order. 15 min later, it was hot and fresh.And had somebody from the store deliver it to me instead. AMAZING customer service!!!

I called the restaurant, and the person I spoke with assured me that I would receive a refund. However, when the refund didn’t appear in my account, I called back and spoke to the manager. He made me feel like I was lying about my previous call and insinuated that I hadn’t even properly ordered from his store. He eventually found my order and claimed that I was refunded because they had canceled it, shifting all the blame to my bank. I will NEVER order from this store or Papa John's again. The manager was rude, dismissive, and completely uninterested in helping me. Goodbye, Papa John's. You should seriously consider replacing the manager at your Murray, UT location because he is giving your business a bad reputation.

I’ve always been a fan of Papa John’s, but this location really fell short. Our pizza arrived late and was already cold by the time we got it, so we had to warm it up just to eat. The only reason we even ate it was because it’s tough to manage four hungry, screaming kids. I do appreciate the manager for listening to my concerns and trying to make things right, but honestly, I shouldn’t have to wait almost an hour to warm up pizza. That’s how it should be with Papa Murphy's. The manager is the reason I’m giving this place 2 stars instead of just 1.

I had a terrible experience with customer service over the phone. They mixed up our order, which can happen, but when they had to remake the correct pizza, they charged me for it. This is the second negative experience we've had here. I really like the pizza, but I will be looking for a new place.