Mcdonald's - MYSTIC

I don't believe our order was that difficult and yet every piece of it was wrong with the exception of my iced coffee and hash brown. I order, right...

The food I received from the McDonalds in Mystic, CT, on my two visits over the Thanksgiving weekend were unacceptable. They said they had never...

I had the worst customer service experience I've ever encountered! I even saw one of the staff members attempt to put a piece of fish they had dropped back onto my sandwich to serve to me.

I ordered a number 2 large meal so that my little daughter could have my fries. As I was driving away, I started to unwrap my burger and found that there was no...

Although the restaurant doors were locked, the drive-thru was open and there was a long line of cars waiting. It was clear that many people were frustrated as they realized the entrance was locked and now had to wait in this lengthy queue. I sensed the growing irritation among customers, but I couldn't help but empathize with the employees. Like many restaurants, they are short-staffed, yet they manage to do an impressive job with what they have. When I finally placed my order, I expected to hear defeat in the staff's voices, but instead, I was greeted by a friendly and welcoming tone. I have a lot of respect for the team; despite dealing with difficult customers, they maintain a positive attitude and continue to provide great service.