Starbucks - Nacogdoches

If I could give this place zero stars, I would!!!!!!!Sorry, sorry place with terrible costumer service. Today I went in for two venti coffee they were misunderstood to be grande, that’s completely fine not a big deal… until one of the barista’s named Isabella, asked me if I had problem or did I need to say something from behind the counter! I asked for the manager as she continued to get loud with me! Finally the manager came out, and asked what the problem was and I told her..:. She said she’d speak with her. For me that is not enough after she completely lost her composure on me in front of a full store! I will be contacting corporate and anyone else I need to contact to have her terminated!

It’s the exact same Starbucks you can find anywhere else but in a college student center on the second floor. There is a good amount of seating both inside and outside, and just about every seat has something nearby a customer could put their drink down on. I’ve seen them get orders wrong quite a few times but have never had trouble getting them to fix it.

I will admit they have good service an great beverages, but there breakfast sandwich was served frozen and very disgusting.

It was way better before the remodel. They took out a lot of the seating and expanded the bar. This is definitely not a social place anymore. No one sits down with their drink. This location seems to be geared way more toward mobile delivery service orders and the new design seems to reflect that. A shell of its former self.

I ordered online as I drove from Lufkin. Got there and the store was closed. Not only are they closed, everything else on campus is closed so, now I'll have to drive off campus to get something. Thanks, Starbucks. Do better. Also, there were several people that came in after me with similar issues.