Hot Chick - Napier

Excellent chicken and yummy ice creams. Did have to wait a little bit but the customer service was good. They where quite busy..but damn the is so good...

Service was slow, struggled to understand what the Indian lady was saying. Her English behind her mask was difficult to understand. I asked for my whole chicken to be cut into 8 pieces, fail , they cut it into quarters. Need to sharpen up there services, lots of tables had dirty trays and boxes attracting the birds to feed off them. Not a good look or experience today for this iconic business I am a local and disappointed.

Once our weekly ‘go to’ … but that was many years ago. I’ve no idea how many times the place has changed hands since Gary (who set up the original) and Ken (his trusty ‘hand prepared chips’ man). Their chicken was sublime … moist and tender … cooked to perfection … gorgeous crispy skin (the wings were always fated to be a little ‘crispy black’ in their exposed position on a charcoal rotisserie). Chips cooked to perfection (admittedly subjective), just right crispy outside, ‘all through’ floury inside. Sadly, no more. Dry (ish) stringy chicken, lank skin with a few crispy bits. Chips ‘nuked’ on the outside, barely beyond crispy (undercooked) on the inside … crispy ‘inside’ chips … not good. Take off the first star you have to ‘donate’ to start a review and this is a 50% experience (at best). We go back at increasingly lengthy intervals in the hope of improvement. This was perhaps our very last.

Food is still pretty yummy on a good day, can be a bit disappointing sometimes. The restaurant itself could do with an update as it’s showing its age. Would do good if city council or something donated towards a grand reopening with updated interior and kitchen with new menu to bring some new life back into one of Napiers staple restaurants.

Helpful staff. Amazing food. The place was busy. The seating area could do with some cleaning as it didn't look clean and hygienic. Would definitely go for food again. Not so much for dine-in.