Bertucci's Italian

Been coming to this location for 20 years for sauce and dough to make pizzas at home. When we do dine in the kids love the spaghetti meatballs. The managers have his always been pleasant and attentive.

Customer service was HORRIBLE ! The guy at the front end with medium brown hair I believe his name is JOE was absolutely RUDE and appeared to be under the influence. When complained to the manager he didn’t even let me finish my complaint he literally said “ yeah I know talk to the guy in the front” which was JOE. Thankfully another customer saw what was happening and said something in my favor. Shortly after that as I’m leaving I see the guy JOE out on the side smoking. I wouldn’t recommend this place to anyone. I think the staff is a reflection of the manager which is careless for customer service and the way he handles customers complaints. If you want to have a nice night out DO NOT GO HERE FOR THAT!

This bertuccis is filled floor to ceiling with black mold. Food is left out for hours, then re-refrigerated and re-served for days on repeat. The cooks do not know or respect food safety protocols, and the management is complicit in allowing this shoddy cooking. Do not eat here, mass report this restaurant to the needham department of health. They are somehow still operating despite my report that was received and “acted on” by needham DOH.

Jackie was our server and she was super nice, patient, and attentive. My grandfather did not realize his food would be spicy and they offered to make him a new plate. My father asked for a modification to his plate and they were very willing to accommodate. The food was great overall and the staff was very nice. Our favorite was the Baked Chicken Gratinati. They gave us a bag of rolls and olive oil with our leftovers which was appreciated.

Over the past decade, I thought Bertucci's in Needham was going down hill. Tonight was an even worse experience. The waitress Jackie was attentive and friendly. But the food was awful. Salad was soaked in dressing. One entree was burnt. The other entree was cold, and took an extra half hour to heat up. They also changed recipes and lasagna tasted worse than a frozen dinner, yet cost over $20. Waitress told me she can't tell me, when I asked if it had been frozen.