Chick-fil-a New Castle

I was disappointed with my recent visits to Chic-fil-a. The sandwiches were not as good as they used to be. The chicken was thin and dry, almost like a McDonald's McChicken patty. The restaurant needs to work on ensuring consistent quality of their food.

Kindly remember to be patient and respectful towards the restaurant staff, even if they are busy or short-staffed. As a former employee, I understand the challenges they face, but they always manage to handle it all. A big thank you to the hardworking employees here who always strive to provide excellent service to every customer. Let's appreciate their efforts more.

Chick-fil-A needs to improve their portion sizes for fries. I ordered a large fry and when I got home to eat my food, I opened the bag to find that my large fry only had enough fries to fill a medium-sized container. Where are the rest of the fries? This isn't the first time this has happened with my order. Not a happy customer right now. I gave them four stars because everything else was good.

I've never been in since I used Drive-Thru. lines are long but last not more than 3 minutes (my experience.) eating is beautiful and the customer service is excellent.

Today was my third day coming to this location and for all three visits I used the curbside pick up option.The first day that I came here was outstanding; my order was kind of late coming out the door but when I got it I can tell that they dropped the chicken fresh and everything was piping hot, everything was delicious, everything about that order was perfect.The second day I came my order was super late coming out the door and then when I went to eat it it was warm at best. So my experience that day was all right.Today my food was super early actually; I ordered my food and I went to Starbucks to get coffee and they had called me to let me know that they were already done with my order to my surprise. I picked up my order and went to pull my sandwich out of the bag and as you see in the picture it was ripped. I understand things happen but on the flipside of that if you’re wrapping a sandwich you have to make sure that it’s not open especially with Covid and all the other stuff around these days everybody is going to just be on high alert with certain things and to me I couldn’t eat that because it was open.So this is why I could only give it a 2 because out of the three times I’ve been here I’ve only had one great experience. I know you can’t get it right all the time it’s just more attention to detail.