Panera Bread - NEW HARTFORD

Worst decision ever, this place is definitely overrated. For them to charge the way they do for soup in a bread bowl and then give you a huge bread with 1 spoonful of soup is ridiculous, Sándwiches taste like nothing, burnt on the side. Lemonade anddrinks ???? HAAAA If you are a toddler you may like all that sugar. I hope people stop going to this place. Its not worth it. Iwill never go back.

This Panera location is the literal worst. It?s always sold out of everything and is absolutely filthy. Clearly the management is terrible since they cannot manage it well enough to keep enough ingredients available.

The service was a little slow, but it was a Sunday to noon. Love that they offer outdoor seats. Food was great!

I ordered a Mediterranean sandwich to go, but instead, I received two different sandwiches with the wrong sides. The staff member spoke so quickly that even when I asked her to repeat herself, I couldn't understand what she was saying. It wasn’t until I got home that I realized I had ended up with two sandwiches and had paid for both. I'm not happy about this, especially since the food is quite expensive. To make matters worse, I couldn't eat the ingredients in the second sandwich due to an allergy.

The food and service were satisfactory, but the manager's demeanor leaves much to be desired. I just overheard her in the expo window yelling at the staff, saying that if one person takes a break, then no one else will get a break. When a female employee mentioned that she wasn't ready for a break yet because she wasn't hungry, the manager responded, "Fine, then you won't be getting a break tonight." I have worked in similar environments, and it's incredibly toxic and disheartening to witness hard-working employees being treated like that. It's very unprofessional. I hope that something can be done about the manager's behavior.