Steak 'n Shake - Niles

This restaurant has undergone quite a few changes. Now, you have to place your order on a screen using credit or debit cards, although cash is still accepted as an option. Many items from their previous menu have been removed. There are no waitstaff; instead, your order is called out when it's ready, and you need to go up to the counter to pick it up. The overall experience feels quite impersonal. I was not impressed with how they handle orders. The size of the burgers has shrunk a bit. There were three of us dining, and none of us liked the paper straws; they began to disintegrate quickly. I probably wouldn't go back to Steak and Shake again. What puzzled us was the use of Styrofoam cups, which are not environmentally friendly, while opting for paper straws. It just doesn't make sense.