Pollo Tropical - North Miami

Drive thru . Drive thru employees with orders that hide inside. Instead of taking orders. Then when you park to go inside to order, they state dining room closed. No sign on the door. Terrible service. The most terrible young lady I ever met. I'll never visit this place. Just for her.

Too many bad experiences in this place. The staff is incoherent, they always get the order wrong and give you attitude about it, they never have Zilantro sauce, their online order? Forget it. Drive thru is always packed because the extremely slow dynamics of the staff. It needs a new department. I would like to call society and give my thoughts. Hide better people. Curbside pickup? For what? You will never come to give you your food, good luck.

If you are in a long line at 12 o'clock, the food must be good. They had someone outside who took the orders to help speed up the line could only imagine how long it would have if he weren't there. Good food but and great customer service.

I keep paying for something and getting something different. Tonight, I ordered the pollo and pork family meal. I came home and when I opened the bag there was a whole chicken burned and super dry, no pork. I should?ve checked before driving off but after spending 1 hour in line at the drive through and being met by an unpleasant attendant, I just wanted to get out of there. I don?t know why I keep expecting better from this location. Service is terrible whether you order inside, via drive through, or with the app. They keep getting orders wrong tonight I paid extra and didn?t get what I ordered, and this is not the first time. So I give up! I?m better off running to Publix and getting a rotisserie chicken, and making rice and beans at home. It would certainly take less time than the 1 hour I spent tonight in the drive through line?

Stopped by PT on 118th, for quick Veterans day lunch. The process to access the Veteran's discount code from our phones turned into a nightmare. But never fear, Enrique, the manager's here !!! What a great guy manager, (cute too). He told us not to worry about code go ahead order, including soda, on the house. Made our day !! Thank you Enrique for supporting Women Veterans !!!