Tim Hortons - North Tonawanda

Don't order latte from there they literally Don't know how to make it. I ordered a few times and the last time I went inside and watched the guy making it. The drink tasted like just warmed milked. It's really annoying i rather have them say i don't know how to make it so o can order something else.

BUYER BEWARE Went in and had had gotten gas at the mobile, and Wanted a fresh coffee and there were two people on staff with two vehicles or less in the drive thru. I stood there for 10 mins and was looked in my face twice and looked away. Absolutely no consideration for my time. They just let anybody collect a pay check at this place. Zero customer service

What a awful Tim Hortons location (not the gas station) love the no bathroom due to covid sign. In other words the employees are to lazy to maintain and clean it, not surprised most of them don 't look like they made it past 10th grade.

Customer service is truly dead. We went there this morning and ordered the most basic order 2 medium black coffees. Get home, and both have creamer in them. Went back, got the replacement ones. Not one apology for the mistake or inconvenience. The one worker said they'd get us new ones and then the other kid who gave us our drinks literally said nothing as they handed them over. I wasn't expecting fanfare but I think one apology was warranted.

I've grown tired of the coffee here. I used to grab it every day, sometimes even multiple times a day. Now, I only stop by for a breakfast sandwich. I get my donuts elsewhere and have switched to BLACK RIFLE COFFEE for my coffee, supporting a veteran-owned company that offers fantastic brews. I will always support Hortons, but I've decided to move away from those specific items.