Dunkin' - O FALLON

This is the worst Dunkin' Donuts location I've ever visited. I waited in the drive-thru for 40 minutes with two cars ahead of me and ultimately had to go somewhere else. It's outrageous! This has happened several times already.

Without a doubt the slowest drive thru coffee shop around. I?ve been in line for 30 minutes and write this review while in line. They are only taking one drive thru order at a time and then waiting about 5-8 minutes before taking another order. Absolutelyridiculous. I would give ZERO stars if I could. Don?t come here if you?re in a hurry. Headed to scooters now!

I placed my coffee order at 6:02 AM, but I had to go back several times. The first time, someone told me there was no one in the shop. The second time, a woman caught my eye, shook her head, and pointed at the store, basically saying no one was there again. Dunkin' used to be great; I really enjoyed their coffee, but now I'm over it and won’t be ordering from them again. If you can't arrive on time, perhaps you should adjust your hours, as this is a recurring issue. Step it up, Dunkin'.

I waited in the drive-thru for 30 minutes just to get an iced coffee and a side of hashbrowns. The coffee was tasty, but the whipped topping had completely melted into it. The hashbrowns were undercooked and cold. I don't often visit Dunkin', so I'm not sure if this is typical, but if I decide to return, I'll probably choose a different location.

Approximately 11 am on Saturday 10/15 we walked in. Stood by register to give our order. It was a couple minutes before an employee came by the register. She was getting a coffee. Looked at us, never acknowledged us. Walked away. I even stepped aroundthe end of the counter to be more visible. In the meantime, another employee was loudly complaining about someone?s drivethrough order, as she was moving in front of us. Again, never acknowledged us. Finally, a third employee came to the register totake our order. While waiting for our order, it appears an evening crew member came in. The same employee that was complainingearlier began to berate the evening worker for not doing all the dishes. Finally, a doordash driver came to pick up an order.When inquiring to the order, he was offhandedly told she was behind in drinks and walked away.