Baskin-robbins - Oakbrook Terrace

This is by far the worst DD. Half the time the store is open but the register is down, and they keep the store open and just keep telling people they are closed. Sometimes you pull up and they tell you it's closed because of no staff. You drive around and see there are at least two people there. When they are open the staff is rude or indifferent. I will never go there again, and I cannot believe the owner still has a viable business.

Arrived at 10:22 and was closed. Lights were on but no one working.

Slowest drive-thru ever....not recommending to get coffee here

I’ve had a terrible experience every time I visit this location. After living in the area for five years, I rarely buy from this store. They consistently mess up my orders and the customer service is rude! Today, they handed us ice creams that were dripping and melting. We had to ask for napkins, and the guy just gave us one while nodding his head. It’s just pathetic service.

I have had a frustrating experience with this restaurant. No matter what I order, they always seem to get it wrong. I tried to order a sundae with vanilla, butter pecan, and strawberries, but they gave me one with vanilla and fudge instead. When I took it back to get the correct order, they still refused to accommodate me. Another time, I ordered the same sundae through Uber Eats, and once again, they sent me vanilla with fudge. I'm done with this place and will definitely not be ordering from them again.