Tim Hortons - Ottawa

This is the 10th level of hell. There is always a very long line, very slow, disinterested service. The employees are rude and don't care.Today's debacle was getting my order wrong. I ordered and paid for a roast beef sandwich and received the snack size. Their solution was to slap the same contents into a larger bun. They had also completely run out of tea, cup sleeves, and bags for donuts.What should've been a straight forward transaction took 20 minutes and I ended up with a squished donut, scorched hands, the dreck shown in the photo.

I have been going to this location for about 4 months now, and I have to say that the service has been consistently slow in the afternoon. I now try to avoid coming here after breakfast time. The experience I had on August 31st, 2023 before 9:00 a.m. was truly puzzling. I was surprised to see a new employee at Tim Hortons serving me a large chocolate milk that was already opened. When the trainer pointed it out, the new hire seemed confused. It was a clear example of how people can operate on autopilot without critical thinking. It made me realize that I may need to lower my expectations from now on. Have a great day! #timhortonscanada #timhortons #zombieapocalypse #asleep #soundasleep

I was there this morning and that was the best customer service I ever had at Tim’s and even the staff was very friendly especially the guy whose name was Gurtej and the donuts were very well made and the at every other Tim’s I always get my coffee not stirred and always have to go back there but this was the first time my coffee was made in a proper way. I just want to thanks to all the staff working in there ?

I visited this restaurant twice during my stay and had a great experience both times. Thank you.

Arrived this morning for breakfast.The q was immense and took us 30mins to be served 10 mins waiting for food. No extra staff serving. Poor Service Tim Hortons. You need extra staff to cope with heavy demand.