Starbucks Giant Owings Mills

Very rude customer service. Ordered 3 cake pops for my kids and was told they had a particular themed kind, so that was the only reason I ordered because the kids like the fun ones. After paying they told me they didn 't have the themed kind but just the regular ones they always offered. I voiced that I was a little frustrated, but I digress and chose one anyways, but I wouldn 't have bought them otherwise. Just for the barista making my drink to be passive aggressive while giving me my drink and saying you 're welcome with a snarky attitude (also the lid wasn 't on all the way, possibility on purpose). Completely unacceptable, looking at other reviews, customer service lacking seems to be a trend... thankfully the new one next to Costco just opened, so we will go there from now on and skip the attitude.

Kid-friendliness: Horrible horrible customer service…. They didn’t acknowledge us any at all.. overflowed my cup and didn’t seem to care . Just left our order on the table while we sat waiting.. I’d never come back to this Starbucks .. Every other Starbucks I’ve been to they were very friendly and treated customers wayy better.. I don’t think these people like their jobs !!

One of the better Starbucks, the food and service is the same as anywhere but their interior is fantastic. Ample supply oh fantastic seating including couches and comfy deep upholstered chairs. They did seem to have a fireplace although it wasn't on when I was there.

Wheelchair accessibility: I was doing my grocery shopping and needed a pick me up...how convenient to be able to shop and stop for a cup of Joe. I like the concept plus I was on the stores scooter and the ease of getting to the Starbucks counter made it all the better.

Dietary restrictions: Wide variety of non-dairy options