Dairy Queen - Pasadena

This Dairy Queen is amazing thanks to you guys for the free cake it was my daughter's birthday? you were going through

After waiting 17 mins my husband was told they were backed up and the female employee laughed while on the phone then she slammed the window door shut. If you don’t enjoy your job do something about it. As of now I never want to spend another penny at this location

I went through drive thru, I was waiting 30 mins for my food on the side like they told me. I went inside and saw that the we're giving everyone their meals but pushing mine to the side. I told them I wanted my food. They gave me my food, so they knew it was mine. I went home to eat it and it was soggy and cold from them pushing it to the side. I ended up getting really sick.

After waiting 17 mins my husband was told they were backed up and the female employee laughed while on the phone then she slammed the window door shut. If you don’t enjoy your job do something about it. As of now I never want to spend another penny at this location

I'm not used to getting lousy customer service at this particular Dairy Queen and I find it very disappointing that they would have somebody in a customer service as well as management position who is very obviously in the habit of being condescending. This does not set well with me as a customer and somebody that has 40+ years of customer service experience. The young lady that was cashing us out, though timid, would be much better suited for the management position while the lady in the management position would best be suited for a housekeeping position (i.e. cleaning bathrooms). It will be a long time before I do business at this location again. I am posting this complaint for my mother who does not have a Google account. To add, I also work in customer service (about 2 years now) and would not talk to my customers over a mic headset that way EVER. Even the managers at my restaurant have MUCH BETTER of an attitude towards a customer that's rude to them than this lady towards us asking very kindly a SIMPLE question! What's so hard about going ahead and charging us a 16 oz blizzard with plain ice cream in it since you can't kindly just tell us what the difference PRICE WISE the difference between a 16 oz blizzard and a 16 oz ice cream? We would've paid for a 16 oz blizzard at normal price with just ice cream in it if the customer service manager was much better. Y'all are going to lose business if this keeps up. The manager's name is Bella (based on the receipt we received). I don't know the name of the redheaded timid lady who was working the register, but thank you for being much kinder to us than your rude manager.