Kroger Bakery - Pataskala

If I could give negative stars I would, from the Kroger click list to the pharmacy this location is terrible. The new design is inconvenient and inconsiderate of those who are disabled or unable to come inside to get their prescriptions. Someone up the chain clearly Isn't doing their job. Do not waste your time going to this location.

The pharmacy has been pretty unreliable for a few months now. If you're in a situation where your prescription requires you wait until the last couple of days before refilling, there's a good chance you're out of luck. This holds true even if they tell you over the phone that your prescriptions will be ready before closing time (which is earlier and earlier each month)

It usually takes forever for the pharmacist to pick up the phone. As a provider, I have called this pharmacy several times for new or refill medications for my patients. It usually takes at least 10 minutes for me to be able to be connected to the pharmacist. I did call this morning and waited for 8 minutes then the phone was routed back to customer service. I expect them to do better if they want to stay in business. I have never experienced this with any other pharmacy including other Kroger pharmacies.

Two years ago I went to pick up my script. I found out they had my info crossed with someone else. I ended up with somebody's viagra. They apologized and got me what I came for. I have visited this location 4 times in the last 24 hrs. I still don't have all my scripts. My info is still crossed with someone else. First visit they said they don't have my prescription. Call the doctor and they say they have the e-script records saying it went through. Go back and told its still not ready. I tell them the times that it went thru. I am told Dr office put the wrong date. I call Dr office at 9 am. They say my records are correct and they will verbally call it in. Get a text from the nurse saying it was handled. Go to Kroger an hour later. It's not ready. Told the machine is broken. Talk with the boss. She says she called in the script herself. I told her she is lying that I have the text from the nurse and that I have the paperwork showing my correct date of birth. I'm told come back in 10 minutes. I go back and 50 minutes later I am told 2 of my 3 drugs are ready. So as I type this I am waiting until it's time to leave for my 5th trip to get my final drug. No excuse for such poor management. I am going back to the VA for my script needs

Kroger a few paces to the east of Pataskala Dental Arts