El Cafetal Mexican Grill - Pawtucket

The food is pretty good and the bar is great. The only issue is the very slow service. Not sure if it's a staff issue or not, but went there Cinco de Mayo and waited 3 hours and still never got the food ordered. I felt bad for the waitresses as youcould see they were stressed. They need to get a strategy down in the kitchen is where I see the issue lies. They need to seekprofessional advice and organize the kitchen and setup stations to build the tacos, burrito's, etc efficiently. Most of theingredients are all the same for the various dishes on the menu, so they just need to organize the kitchen for efficiency andthen they will be much better off.

Cute place. Great food and very great service! Steak fajitas were excellent

So happy they opened back up ...always a great time. Food is good and drinks are great!

The food is pretty good and the bar is great. The only issue is the very slow service. Not sure if it's a staff issue or not, but went there Cinco de Mayo and waited 3 hours and still never got the food ordered. I felt bad for the waitresses as you could see they were stressed. They need to get a strategy down in the kitchen is where I see the issue lies. They need to seek professional advice and organize the kitchen and setup stations to build the tacos, burrito's, etc efficiently. Most of the ingredients are all the same for the various dishes on the menu, so they just need to organize the kitchen for efficiency and then they will be much better off.

Came here on 5 de Mayo so I figured they’d be a bit busy but that turned out to be an understatement. Waited an hour and a half for my food to arrive only to receive a plate of bland, cold, stale nachos. The piña colada was all sugar/syrup. And the service was severely lacking throughout the experience. We had to get up and get our own utensils because none were ever brought to us. And one of the dishes came out about 20 minutes after the rest of our food. During the entire time we were there we watched people come in, wait like 10 minutes to be seen and seated, but no one would ever approach them so they’d leave. Others waited about 30 minutes to even be able to place their drink order after theyd been seated and would leave because of the lack of service. The waitress told us they only had 2 cooks in the kitchen for a place that size. And they were short staffed with waitresses too. The business made a poor decision in opening up that day knowing they weren’t equipped to handle that amount of business and risked their integrity and reputation in doing so honestly don’t think it was worth the risk. I ended up leaving and ordering food from another Mexican spot in CF instead. Needless to say I will not be going back to El Cafetal.