Tropical Smoothie Cafe - Pearl

Every time I order I always have to remind them I have a sandwich with my order. They are completely unaware of their orders. And what goes with what order.

Service: Take out Meal type: Other Price per person: $1–10

This location is better than 5 stars. They are perfection! They get more flow of traffic in that gas station than it does for gas. I still don't know the name of the gas station! The professionalism and prompt service from the staff makes this one of your best stops for lunch or dinner! Nothing is a bad choice if you go here!

To make matters worse, the employee didn’t take down my name or number and casually said, “Oh yeah, I see it right here.” I hope she enjoyed the smoothie I paid for! I’ve decided that I’ll start going to the store to make it myself. At least then I can ensure I get what I paid for. It would have been so simple for her to just send it back out. In contrast, when Pizza Hut forgot something in my order, they apologized and promptly sent it out via DoorDash without any hassle on my part.

As first-time customers, we were informed by an employee that they were short-staffed and could only offer smoothies, not food. One employee was sitting at a table and got up to walk behind the register when we approached. Both employees stood there seemingly unoccupied. We simply wanted bowls—essentially smoothies without the blending—and found it absurd and embarrassing for a business to operate this way. I hope this isn't their usual standard. It's unlikely that we'll return to this location anytime soon. In contrast, at the Flowood location, a teenage boy took our order and payment, prepared our bowls, and made a smoothie all by himself in under five minutes.