Mrs. Fields - Pembroke Pines

I visited this place several times a week. I usually have no problem, but recently my cookies have been really hard. The reason I want to get my cookies from there is because I like soft chewing cookies, but recently they were very hard and dry. My other question is that they have a new employee who works there... a young man with dusty looking black hair. He always looks immaculate. I noticed on several occasions that he has flakes along the collar of his shirt. His hair is always everywhere. Why don't they wear hair nets? This young man needs a crash course, how to look present at work... especially at work for food. I hate when he takes my order, because I only know one day I will find hair in or on one of my cookies. Please note to talk to him about hygiene and look for the part to sell your goods.

Treats costumers and employees like garbage, Owners Managers are rude and steal tips from employees. Also the place is very dirty on the inside and outside, oven hasn’t been cleaned in ages

I see this place didn't get too much great reviews. But it was super close to the house which is convenient. It's usually in most malls. I went durning the week so it wasn't too busy I asked how does this work whats the prices and they answered me with everything I could of asked for . The staff was nice and helpful . I got to pick which. Cake I wanted As in pricing wise the way it looked and the. Colors it's Valentine's Day so I made it plane and simple. My husband always asked for this. Cookie cake and I found it to be the best day for it . We each had a piece of it tonight the cookie tasted fresh had the right amount of softness and frosting . It was the perfect size and so cute. The pricing isn't too bad for what you get or expect . I can't wait to come here again and try more . They also have drinks and it's connected to pretzels which isn't all that bad. They always ask if you need anything else even as your picking up you're order. Make sure you order in advance too just so it can be ready on time.

I have been a fan of Mrs. Fields cookies since I was a teenager in Chicago. I thought the chocolate chip cookie would taste as good as the cookies and ordered one for my child's birthday. The presentation was very nice but the taste was not great. Everybody in my family including my child expressed their dislike for the cake. I thought it would taste better than Publix chocolate cookie cakes because of the name and expense. The cookie had no real taste but sugar and no one wanted seconds which is unusual for desserts in my home. I dont know if they didnt mix the ingredients right or what but it was not great.

Bad,bad,bad.... I waited in line for 20+ minutes. Super slow... The employee took care of every one after us. Super bad service ?