Pollo Tropical - Pembroke Pines

Not bad, considered a fast cup of island soup with white rice. That's all I ate then, both were hot and delicious. Dinning room was not crocheted, and tables were available. I visited the Pollo Tropical in the past. Was clean this day without line, the ride through was a bit busy. It was okay!

Was good with the exception of strict COVID restrictions

Order for delivery via the website and they do not contain chicken in both meals. You forgot the sauces. I went to the store and they refused to refund my delivery fee. There were 5 other customers who came back because orders were wrongly angry. Supervisor Gloria did not offer any help. The Lord in the Register tried to reimburse me, but was called back by the supervisory authority and then said that his superior did not want to help me. Then I asked for a full refund and left the food on the counter. I only owe a fee on my credit card.

Be aware! This is our french fries order, when we asked for a change they refuse! We almost had to beg for our drinks and forks so we could eat. Very bad manners, the employees, they all look stressed, all orders delayed and a lot of angry clients.

If I could put no stars I would that is how bad this place is. I?ve waited over 45 minutes for my order. People before me have been standing waiting for a hour to a hour and a half. The workers are complaining that they want to go home or running in and out not completing the orders. Behind the counter is gross there is food everywhere. The manager was asked for about 4-5 times and finally came out to give someone a refund. This place is legit the worse pollo in Pembroke Pines. Everything I come here there is a issue. And the only reason why I waited for the food was because I just got back for a 12 hour car ride and wanted food. But seriously this place needs help !!