Harvey's - Peterborough

By far the worst customer service anywhere in peterborough, owner really needs to look at his staff members. They all look miserable, and treat customers poorly. My passenger was holding a smoke out the window (we didn't see the sign), guy working the drive thru rudely tapped on the window point to the sign, we apologized and put the smoke out, as he continued to tap the glass about 5 more times, had to say 10 times it was out before he would open the window. Once window was open he was extremely ignorant, only speaking to tell me the total. When we said sorry, thank you, or anything he didn't speak a word or even look at us. Every single time I come to this location, the staff members look irritated and unhappy. Clearly I'm not the first person to think this. The only nice person I've met there thus far is the kid with the longer hair, he's always smiling and happy. Must be exhausting working with a bunch of miserable people. Think it's time the owner takes a good look at his employees. If you can't handle working in customer service, then don't.

I bought a chocolate shake and they charged me 50 cents extra for chocolate sauce the extra charge was not on the menu, and they didn’t tell me they were charging me extra, so I consider it stealing. It’s only fifty cents, but it’s the principle of it. And the shake was gluey and much too sweet. Disgusting all around. I won’t be going back.

Previously i had 5 stars for this store. But last time i did collect my pick up order from drive through and they were so impatient. Lady on the mic just kept shouting from inside that what’s your number, look at your phone screen and tell your number. And at the time of collecting the order, the lady was like “keep your number ready or we won’t give order and you’ll have to leave”. Have been in the town for many years, Never had such a rude, impolite and abusive behaviour anywhere in Peterborough.

You can tell Peterborough isn't a city with a thriving nightlife when a fast food restaurant near some of the most popular bars in the city can't stay open past 10pm. They say they are open till midnight but that's only the drive-through. Also don't bother calling to ask, because apparently the person who answers the phone clocks off at 10 pm as well.

Went to this Harvey's for lunch, it was 10:30am and the service was excellent, they placed my order and had it ready in less then 5 minutes. The guy who made our burgers was like a burger ninja. Just kept firing at him what we wanted on our burger and he didn't miss a beat. Honestly compared to the other Harvey's in town this one is by far the best to go to.