Schlotzsky's - Phoenix

The food was excellent. I highly recommend the broccoli cheese soup. However the customer service was horrible. I went to the restaurant with a friend of mine and we both ordered broccoli cheddar soup. I got my soup but they ran out before she got hers so we had to wait for her soup and we waited 30 minutes. I went over to ask if they could please compensate us somehow for having to wait so long and all the manager did was offer to give me a new soup and take the old one that was cold. I ordered the half-and-half pick 2 combo and the guy who Waited on me said it was the size of the big red bowl. When I got my salad it was half the size. I. I knew I was getting a 1/2 salad but I thought it was the size of the big red bowl that's the Waiter showed me. The manager made complete excuses for him saying that he was new. She should have honored the mistake and given me the bigger size. She should have compensated us something for the fact that we had to wait 30 minutes for our soup. While we were waiting another customer came over with an issue with her Burger and turned out she decided to keep it anyway and the manager gave her a free cinnamon bun. But she gave us nothing and we waited 30 minutes. She should have done something. The food is very good but I will not be back. I expect better service than that. They were completely unorganized and she just made Excuse after excuse. I work in customer service at Costco So I know what is expected when your deal with customers. Corporate needs to do something and get this restaurant organized. I am not impressed and by the way my avocado turkey's salad had no avocado on it. UPDATE: My Friend and I decided to go back to the restaurant to get a refund because her sandwich did not have avocado on it either. The manager, Kimberly, Insisted that she made the salad and sandwich herself and Insisted that she put all of the ingredients on herself she said the cameras even showed it so we told her then get the camera and check it a

We got to-go food. It was great. Very fresh. The person who took our order was attentive. I'd go back.

This restaurant is a great spot for a casual lunch sandwich. The seating area is very comfortable with plenty of windows and the staff is friendly. However, the food quality is a bit lacking. It seems like a mix between Panera and Applebee's. The menu is a bit confusing and could be organized better, but they seem to be going for a "catchy" approach. I might try another sandwich next time I visit.

The food at this restaurant was fresh, but the service was terrible. The girl working at the counter seemed very unhappy to have customers and appeared inconvenienced to take our order. The manager, and possibly the owner, were too preoccupied with moving supplies in and out to notice the rude employees.

The breads served at this restaurant are fantastic. Our family loves visiting this Schlotzsky's location. Our favorite items to order are the Original sandwich without onion and a bag of their branded chips. We also enjoy their pizza made on homemade sourdough bread. We highly recommend this place and visit whenever possible. Don't forget to sign up for their rewards program for free food, and take advantage of the BOGO Pizza Wednesday deal.