Cold Stone Creamery - Pickerington

Came by on April 2nd 2024 and the store was closed early, online it says the store is closed at 9:30pm so I’m confused why the store was closed one hour early.

Worst Customer service, on 1/6/24 went to pick up my Daughter order around 6:30pm. Went to the pick up window and gave young girl with Long Curly Hair My daughter name which is not a Common name. She got ice cream out the Small fridge then asked me for the pick up receipt. So what was the Purpose of Asking for the pick up name then Asking to see the Receipt Afterwards. Had to go on my phone and Show her the Receipt that my Daughter sent me. It was really a Weird moment Like either I'm a Thief or She's Racist, Which one is it. To top it off my daughter ice cream didn't have the cookie Dough Topping that was ordered.

I LOVE Cold Stone so much, Their ice cream is delicious ????!

They work hard and get the ice cream right. Writing a review more for Cold Stone itself, not a critique of the employees. But please stop making them sing when there's tips. It's cruel. To be singing for every customer. There were 3 in a row for tips. Come on now. Just let them work. No one wants to sing all day while scooping ice cream.

Emily DiNinno is the best worker! I love coldstone bunches