Starbucks - Pittsburgh

I noticed a short, slim woman with blonde hair in a bun preparing drinks while laughing and conversing with her coworkers. She filled my drink, which was supposed to have blackberries, with two-thirds of a cup of ice but left out the fruit as instructed. I was in a hurry and didn't have time to address it, but as a former Starbucks employee, I know this isn’t how we were trained to do things.

This restaurant is overpriced, and the staff is quite unfriendly. The hot chocolate was not to my liking at all. When I mentioned that it tasted terrible, they implied that I lacked the sophistication to appreciate it. I received a response from someone claiming to be the owner, but there was no acknowledgment of the hot chocolate issue. Instead, he directed me to a website for further feedback. They really treat their customers poorly and seem to think it's acceptable to send them off with homework.

The atmosphere here is always very friendly. It's a good idea to order ahead to avoid the lines.

Plentiful outlets provided at a high bench table. Fast coffee, and internet! Definitely a welcome stop for travelers in the neighborhood!

The restaurant may be small and crowded because of its location, but it is well-maintained overall. The shop is clean and organized. Despite the challenges of the busy environment, the staff are friendly and efficient. The displays and atmosphere are thoughtfully designed, creating an inviting space for customers.